Frequently Asked Questions
Shipping & Delivery
We strive to ship all orders within 1-3 business days. If you need your order urgently, please contact us before placing it, and we’ll do our best to accommodate your request.
We currently ship to New Zealand, Australia, and the United States. If you're outside these countries, please email us at orders@stevierose.com for a custom shipping quote.
We are based and ship directly out of Auckland, New Zealand.
Yes, you can! We’re based in Beachlands, Auckland. Please contact us first to arrange a pickup time and we will provide you a coupon code to waive the shipping fee.
All of our packages are sent via NZ Post or DHL Express. Please see our Shipping Policy for pricing and estimated shipping timeframes.
Yes! We offer free shipping on orders over $100 NZD to New Zealand, $150 AUD to Australia, and $250 USD to the United States.
Returns & Customer Service
Yes, we do accept both returns and exchanges! Please see our Returns Policy for more information.
You can reach us at orders@stevierose.com or use our contact form on the Contact Page. We’re here to help!
Yes, you can alter your order before it is sent. Please contact us as soon as possible, and we’ll do our best to make the changes.
Payment Methods
Yes, we support AfterPay. AfterPay is open to NZ, AUS and US customers - Buy Now, Pay Later, Interest Free Shopping.Â
Products & Materials
We use 100% organic cotton for all our clothing pieces, ensuring they are soft, durable, and eco-friendly.
All our clothing is ethically and sustainably made in India, designed with love in New Zealand.
Our clothing ranges from sizes 0-3 months up to size 5 years.
Please see our Laundry Care page.